Delivery times for certain online-only items could be longer depending on availability and time of season.

BoutiqueJacques.com

Return Policy & Return Shipping

 We will gladly accept regular priced purchases within 14 days of receiving your order. Returned items must be in original condition (not worn, not washed, not altered) and all original tags must be attached. If the tag is not attached as in the way it was shipped, you will not qualify for a refund. Items marked at 50% off or greater “Final Sale” (50% off and greater) will not be accepted for return or exchange or other marked as Final Sale in the product listing.

Items returned without tags or not in original condition will not qualify for a refund. 

Whether you shop in-store, online or are a gift recipient, if one of our garments fails to live up to reasonable expectations in any way, we invite you to return it. Whether we need to repair it, replace it or refund your money, we will happily do whatever is required to give you satisfaction. 

We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

Return Shipping

 Just send us an email to info@boutiquejacques.com and we will be able to assist you with the return and we will send you a return label, it's an easy process as we try to make the process simple and easy for our customers.

International customers from overseas (outside of North America), all sales are final.

• Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
• If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.

Exchanges

To exchange an item, please return the item you wish to exchange and place a new order on BoutiqueJacques.com or by calling 1-877-393-2789. All exchanges (in-store only) are subject to stock availability in the store. Send us an email at info@boutiquejacques.com.

Refunds

All sale items sold at 50% off or more are final sale or marked as final sale.

Your refund will be processed within 5-7 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.

 Shoes are not to be worn nor used and must be returned in their original box. The original box is considered a whole part of the product and for this reason they can not be either damaged or used as single external packaging.

Check that all original labels, packaging in/on fabric and product or pending, are perfectly intact and that these are not removed from the garment. Otherwise, we can not assure to accept the returned item because it may no longer be suitable to sell. Shipping charges may be applied to the returning product.

Items marked at 50% off or greater “Final Sale” (50% off and greater) will not be accepted for return or exchange or other marked as Final Sale in the product listing.

Gift cards and all sale items sold at 50% off or more are final sale. Socks, underwear, and undershirts are all final sale. Items from overseas (outside North America), are final sale.