Exchanges and Refunds Policy

BoutiqueJacques.com

Return Policy & Return Shipping

 We will gladly accept regular priced purchases within 14 days of receiving your order as long as it is not a FINAL SALE item (50% off or greater). Returned items must be in original condition (not worn, not washed, not altered) and all original tags must be attached. We strive to make sure that our customers are happy with their goodies and hate these refund windows. It allows us that we have a chance to sell the product before the season ends.

Items returned without tags or not in original condition will not qualify for a refund. 

 

Whether you shop in-store, online or are a gift recipient, if one of our garments fails to live up to reasonable expectations in any way, we invite you to return it. Whether we need to repair it, replace it or refund your money, we will happily do whatever is required to give you satisfaction. 

 

We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

Refunds

All sale items sold at 50% off or more are final sale or marked as final sale without any exceptions made. 

All sale items sold at 50% off or more are FINAL SALE, clearly marked as such, and are not eligible for exchange or refund. This policy is strictly enforced, and no exceptions will be made. We take great care in packaging and inspecting all items before shipment to ensure they are in perfect condition. If you believe an item is damaged, we request that you report it to us within 48 hours of receipt. However, any item returned after this period, or for claims of damages that cannot be substantiated, will not be accepted.

Your refund will be processed within 5-7 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account. 

Our team will only consider returns for issues that fall under our warranty policy for manufacturing defects. Any items returned without valid claims or those that are improperly used or damaged will be rejected, and no refund will be issued.

For your protection, please ensure all returned items are in the condition they were received, with all tags, packaging, and accessories intact. Shoes must be returned unworn, in their original, undamaged box. Any wear or damage to the product or its packaging will result in rejection of the return.

Check that all original labels, packaging in/on fabric and product or pending, are perfectly intact and that these are not removed from the garment. Otherwise, we can not assure to accept the returned item because it may no longer be suitable to sell. Shipping charges may be applied to the returning product. If returned products do not have tags on or they were taken off, we will not issue a refund. If the product is worn and tag is removed (not for try on purpose), we will not issue a refund.

 

Returns:

 Just send us an email to info@boutiquejacques.com and we will be able to assist you with the return. For U.S customers, we suggest to inquire and read below for the instructions first before anything. International customers from overseas (outside of North America), all sales are final.

 

• Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
• If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.

 

Exchanges

To exchange an item, please return the item you wish to exchange, you can reach out to us and we can take care of an exchange for you with no issues, 1-877-393-2789. All exchanges are subject to stock availability in the store. Send us an email at info@boutiquejacques.com.

Refunds

Your refund will be processed within 5-7 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.

 Shoes are not to be worn nor used and must be returned in their original box. The original box is considered a whole part of the product and for this reason they can not be either damaged or used as single external packaging.

Check that all original labels, in fabric or pending, are perfectly intact and that these are not removed from the garment. Otherwise, we can not assure to accept the returned item because it may no longer be suitable to sell. Shipping charges may be applied to the returning product.

Items marked at 50% off or greater “Final Sale” (50% off and greater) will not be accepted for return or exchange.

Gift cards and all sale items sold at 50% off or more are final sale. Socks, underwear, and undershirts are all final sale.